How we handle your information

The information we receive

If you use the form on this site, we get what you put in it: your name and phone number, an email address if you add one, the visit's street address with its city, state and ZIP code, the service you choose, your message, any photos you attach (5 at most), and whether you ticked either optional text message box. If you reach this website from an online ad, the page address can include an ad click identifier (such as gclid, wbraid or gbraid). When you send a form, that identifier is sent with it so we can tell which ads bring requests. It does not identify you by name. If you phone us, your phone passes along your number. Calls to our phone number may be recorded and transcribed, and so may a voicemail you leave, so that we can follow up on your request. No page on this site takes payment.

What we use it for

Calling you back about the visit you requested, finding your home on the day and, if you attach photos, bringing the right tools. Checking the SMS consent box also lets us text you about your request and send you appointment reminders; cleaning reminders and occasional offers reach you by text only if you also tick the separate, optional marketing box. The ad click identifier shows us which ads lead to requests. Nothing beyond that, except as described in the analytics section below.

Spam protection

To block spam, our forms use Cloudflare Turnstile, a security check by Cloudflare, Inc. that reads technical information about your browser and device. It does not use advertising cookies.

Site analytics

This website uses Google Analytics, a measurement service of Google LLC. It records the pages you view and how you use them, an approximate location worked out from your IP address, and the type of device and browser you use, and it sets its own cookies to tell visits apart. We use this to count visits and improve the website. This information is not sold. Learn how Google uses this data, and your choices, at https://www.google.com/policies/privacy/partners/. When you send a form, Google Analytics can also detect the email address, phone number and street address you typed and send them to Google in hashed form (turned into a code that does not show the original text), so that Google can measure which visits lead to a request. This website also uses Cloudflare Web Analytics, a measurement service by Cloudflare, Inc. that counts page views and loading times without cookies and without following you across other websites.

Who else has access

We don't sell this information and no one buys it from us. Form submissions reach us through LunOS, the website platform that hosts this site, which stores them for us. Only the people who schedule and carry out the work see what you send, except as described in the analytics section above.

Getting it deleted

Ask, and we'll erase what we have on your request. Ring (561) 652-1432 and tell us, or use the form on the contact page. Say it's a deletion request and include the phone number you used so we can find the right record. This site has no published email address, so those are the two ways to reach us.